Colin M Robinson Award Winning Family Butcher

41 Main Street, Grassington, Skipton BD23 5AA
Tel: 01756 752476 email:info@colinmrobinson.com

  • Home reared pork products
  • Limestone Country Beef
  • Home reared lamb products
  • Award Winning Sausages
  • Bacon, Hams and Speciality
  • Christmas Feasts

Questions and Answers

Q. How to we handle online orders?

  • This site uses the Paypal banking system to process your online orders. It is safe and please be aware that we do not hold details of credit card information as this is handled separately using Paypal. 
  • When you place an order from the cart you will be asked for the address to which the credit card is registered and also the delivery address.
  • Delivery charges are based on the overall order value and handled automatically (see section later on delivery charges).
  • If you need to provide further information when making an order with us, such as where to drop the goods off, there is a notes section you can complete alongside the order - again you will find this in the cart.
  • As part of the ordering process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement to the email address you have provided.
  • When processing your order on the Paypal screen, you can either put in your credit card details directly or use your paypal login to process the order.
  • Our acceptance of the order takes place when we despatch the order. Due to the nature of the items we may review the order and determine if the goods can be supplied. When we despatch the order, the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.
  • We may refuse to accept an order:

- where goods are not available

- where we cannot obtain authorisation for your payment

- if there has been a pricing or product description error

- where we believe the order can not be delivered

  • If we do have any problems with the order we will contact you by phone or email.

Q. What are your delivery charges?

  • Our usual delivery service is only to the UK mainland, but please contact us with any special requests.
  • Standard delivery charges is £14.50
  • over £100 orders are FREE

Q. How will your order arrive?

Your order will be delivered by courier. The meat will be tray wrapped or vacuum packed and labelled with storage instructions and use by date. Some items include cooking instructions too. It is delivered in an insulated box which is packed with ice to maintain a cold temperature thus insuring it reaches you in tip top condition for you to enjoy.

Q. What times do you deliver?

  • Wednesday between 8.00 am and 4.00 pm
  • Friday between 8.00 am and 4.00 pm

Q. How do you handle Christmas deliveries?

Christmas orders will be delivered on Thursday 23rd December unless you request otherwise. They will come as standard delivery and at the same charges. As this is a very busy day for our carriers they may be running a little late. If your order has not arrived by 15.30 please phone us and we will find out what time it will be with you.

Q. What if you're out when delivery takes place?

When you place your order please state where you'd like your order leaving. If there is a chance you may be out, it could be with a neighbour, in the porch or shed or leave us a contact number we can pass on to the delivery person.

 

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